Terms of Service

Last updated: May 2026

Welcome to Hello Moonstone. These Terms of Service ("Terms") govern your use of our website and any purchases made through our store. By accessing this website or placing an order, you agree to these Terms. Please read them carefully.

Throughout the site, "we", "us", and "our" refer to Hello Moonstone. "You" means the person using the site or placing an order.

We reserve the right to update or change these Terms at any time. Continued use of the website after changes are posted means you accept those changes.

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1. Using Our Store

By using this site, you confirm that:

• You are at least 18, or the age of majority in your location if that is higher
• You will not use our products or this site for any illegal or unauthorised purpose
• You will not attempt to interfere with the security or operation of the website

We reserve the right to refuse service to anyone, for any lawful reason, at any time.

2. Our Products

We aim to display our products as accurately as possible. Because our pieces are handmade and use natural materials such as shell, gemstones, pearls, and brass:

• Slight variations in colour, texture, shape, and pattern may occur
• Natural stones and shell may differ from product photos
• Measurements may vary slightly due to handmade production

These variations are part of the character of each piece and are not defects. Screen and device settings may also affect how colours appear.

We try to keep all product information accurate and current, but we do not warrant that descriptions, pricing, or other content are error-free, and we may correct errors at any time.

3. Pricing and Availability

All prices are listed in the currency shown at checkout and include GST where applicable, unless stated otherwise. We reserve the right to:

• Change prices at any time
• Modify or discontinue products without notice
• Limit quantities purchased per order
• Cancel orders in cases of pricing errors, suspected fraud, or inventory issues

If an order is cancelled after payment, a full refund will be issued.

4. Orders

When you place an order, you will receive an order confirmation. This confirms we have received your order — it does not guarantee acceptance. We reserve the right to accept, decline, or cancel any order at our discretion, including where a product is out of stock, where there is a pricing or description error, or where we suspect fraud.

Payment is processed securely through our third-party payment providers at checkout. By submitting an order, you confirm you are authorised to use the payment method provided.

5. Shipping and Delivery

Orders are dispatched from Sydney, Australia. Estimated shipping times are provided as a guide only and may vary due to customs, postal delays, holidays, or carrier issues outside our control.

You are responsible for providing accurate shipping information at checkout. We are not responsible for delays caused by postal carriers, customs processing, or incorrect addresses provided by the customer.

6. International Orders

International buyers may be subject to import duties or taxes depending on their country. For US orders, applicable import tariffs and fees are generally prepaid by us unless otherwise stated at checkout. Policies may vary by destination country.

7. Returns and Exchanges

Please refer to our Returns Policy for full details on returns, exchanges, and eligibility. We reserve the right to refuse returns that do not meet our policy conditions.

Nothing in these Terms excludes, restricts, or modifies your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage, and to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

8. Jewellery Care

Proper care is the responsibility of the customer after delivery. Different materials require different care methods. Exposure to chemicals, water, perfumes, or improper storage may affect the longevity and appearance of jewellery over time. Please follow the care instructions provided with your products.

9. Intellectual Property

All content on this website — including product photos, branding, text, graphics, logos, and designs — is the property of Hello Moonstone and may not be copied, reproduced, or used without our written permission.

10. User Content

If you submit reviews, photos, messages, or other content to us:

• You grant us permission to use that content for marketing or promotional purposes
• You confirm the content does not violate the rights of others

We reserve the right to remove content we consider inappropriate or misleading.

11. Limitation of Liability

To the maximum extent permitted by law, and subject to your rights under the Australian Consumer Law, Hello Moonstone is not liable for any indirect, incidental, or consequential loss arising from your use of our products or this website. Where our liability cannot be excluded but can be limited, our liability for any claim relating to a purchase is limited to resupplying the goods or paying the cost of resupplying them, and will not exceed the amount you paid for the product.

12. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of those third parties.

13. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that state.

15. Contact

Hello Moonstone Sydney, Australia ABN: 86 688 607 990 Email: connect@hellomoonstone.com.au

If you have any questions about these Terms, please contact us anytime.