Privacy policy

Privacy Policy Last updated: May 2026

Welcome to Hello Moonstone. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website. We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. If you are in the EU or UK, the additional rights set out below also apply to you.

By using this site, you agree to the practices described here.

Information We Collect

When you place an order or contact us, we may collect:

  • Your name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment details (processed securely through third-party providers — we do not store full card numbers)
  • Order history
  • Device and browsing information

We also collect some information automatically through cookies and analytics tools.

How We Use Your Information

We use your information to:

  • Process and ship your orders
  • Provide customer support
  • Send order updates and tracking information
  • Improve our website and customer experience
  • Prevent fraud and protect our business
  • Send marketing emails, only if you choose to subscribe

We only collect information necessary to operate our business and serve customers. We do not sell your personal information.

Payments

Payments are processed securely through trusted third-party providers such as Shopify Payments, PayPal, Apple Pay, Google Pay, or other gateways available at checkout. We do not store full credit card details on our servers.

Marketing Emails

If you subscribe to our email list, we may occasionally send product launches, restocks, promotions, and brand updates. You can unsubscribe at any time using the link at the bottom of every email.

Cookies & Analytics

We use cookies and similar technologies to:

  • Improve site functionality
  • Understand how visitors use the site
  • Measure advertising performance
  • Personalise your shopping experience

This may include Shopify Analytics, Google Analytics, the Meta/Facebook Pixel, and Pinterest Analytics. You can disable cookies through your browser settings if you prefer.

Third-Party Services

We work with trusted third-party providers to run our business, including:

  • Shopify
  • Payment processors
  • Shipping providers
  • Email marketing platforms
  • Advertising and analytics platforms

These services process information according to their own privacy policies.

Overseas Disclosure

Some of our providers are based outside Australia, primarily in the United States. This means your personal information may be disclosed to recipients overseas. By using this site you consent to this cross-border disclosure. We take reasonable steps to ensure these providers protect your information.

Data Storage & Security

We store your information using reputable third-party platforms and take reasonable steps to protect it from misuse, loss, and unauthorised access.

Data Retention

We keep order information for business, tax, legal, and customer service purposes, and delete or de-identify it once it is no longer needed, unless you request deletion where the law allows.

Your Rights

Depending on your location, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent to marketing communications

If you are in the EU or UK, you also have rights under the GDPR, including data portability and the right to object to processing.

To make any request, contact us using the details below. If you believe we have mishandled your information and we cannot resolve it, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children

This site is not directed at children, and we do not knowingly collect personal information from anyone under 16.

Changes to This Policy

We may update this policy from time to time. The current version is always posted here with the "Last updated" date above.

Contact

Hello Moonstone Sydney, Australia ABN: 86 688 607 990 Email: connect@hellomoonstone.com.au

If you have questions about this Privacy Policy or your personal information, please contact us anytime.