Shipping policy

Shipping Policy

Thank you for shopping with Hello Moonstone. Every order is packed and dispatched from Sydney, Australia. Here's what to expect once you order.

Processing Times

Orders are processed Monday to Friday and are usually dispatched within 1–2 business days. Many orders ship the same day when placed before our daily processing cutoff. During busy periods, launches, or holidays, processing may be slightly extended.

You'll receive a confirmation email when your order is placed, and a shipping email with tracking once it's dispatched.

Shipping Estimates

Estimated delivery times after dispatch:

  • Australia → 2–7 business days
  • United States → approximately 5–10 business days
  • Canada → approximately 7–14 business days
  • United Kingdom & Europe → approximately 7–14 business days
  • Rest of World → approximately 7–21 business days

These are guidelines only and may vary with customs processing, local postal services, weather events, or peak holiday periods. Delivery timing after dispatch is handled by the carrier and is outside our control.

Tracking

Tracking is included on all orders. Once your order ships, you'll receive a shipping confirmation email with tracking details where applicable. Please allow up to 48 hours for tracking to update after dispatch.

International Orders & Customs

International customers may be subject to customs processing, import duties, or taxes depending on their country. These are not included in our product or shipping prices.

For US orders, applicable import tariffs and fees are generally prepaid by us unless otherwise stated at checkout. Customs policies vary by destination, and we are not responsible for delays caused by customs clearance or local postal networks.

Incorrect Addresses

Please make sure your shipping details are correct at checkout. If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.

Lost, Delayed, or Damaged Parcels

If your parcel appears delayed or missing, contact us and we'll help investigate with the carrier. If your order arrives damaged, email us at connect@hellomoonstone.com and we'll help resolve it.

We are not responsible for delays caused by postal services, customs processing, severe weather, strikes, or other carrier disruptions outside our control. 

Returns

For returns and exchanges, please see our Returns Policy.

Contact

Hello Moonstone Sydney, Australia ABN: 86 688 607 990

 Email: connect@hellomoonstone.com

Any shipping questions, just reach out.